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If you end up reaching out to our support team, a screenshot of the error will make the troubleshooting process much quicker and easier.ĭon't know how to take a screenshot? Check out this article. Various connection protocols can give you specific errors that tell our support a lot about the potential issue, so make sure to take a screenshot of it for later if you encounter one. Open the Surfshark application and go to the Settings tab.Ĭlick on Protocol, and try connecting with all available protocols. Make sure to test all of the available protocols in the Surfshark application, as this has a high chance of resolving the issue. That being said, you might have a specific port blocked on your home, work, or any other network. If so, please let our Customer Success team know about the location you are struggling to connect to, and our team will take immediate action.ĭifferent VPN protocols use different network ports to connect. You might be unable to connect to one particular server as it could be experiencing some issues. For example, if you tried connecting to our United States - Detroit server, try our Germany - Berlin server and other servers as well. If restoring the application did not help, double-check to see if you cannot connect to various locations.

When the Surfshark app pops up, log in.

Click on the Restore original settings option.

The default location is C:\Program Files (x86)\Surfshark. Locate the Surfshark installation folder.Disable potentially interfering applications.However, since all of our home, work, or even school networks are very different from each other, some of them may have specific restrictions that may block the VPN connection. Usually, this particular problem can be resolved in a few easy steps.

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Note: Upgrade your account and get 3 months free with SurfShark Black Friday deal 2020.In this tutorial, you will learn how to troubleshoot connection issues on your Windows device. If you have something to add then leave a comment below.

#Surfshark vpnwindows windows 10

Well there you have it, now you can properly configure Surfshark VPN to Windows 10 and its other versions. Open your Network settings again by click on the network icon on the bottom right and click connect.

A new window will open, enter you SurfShark credentials and click Save.

A new window will open, click on VPN on the left side and then on Advanced Settings on the newly created connection.

Open your network settings and select network & internet settings.

Authentication: Use Extensible Authentication Protocol (EAP) and EAP-MSCHAPv2.

Data encryption: Require encryption (disconnect if server declines).

Select properties and click on the security tab.

Click on create and right click on the connection you have created.

Allow other to use this connection, you can leave it checked or unchecked but you need admin rights.

Remember my credentials, your choice to leave it checked or unchecked.

Destination name, you can name it what ever you want.

You can pick from the list of Surfshark servers here.

Internet Address, Enter the domain name of the server you want to connect.

Then you will have to enter the following information.

Select the Use my Internet Connection (VPN) method.

Click on connect to a workplace option and then click next.

Select the Setup a new connection or network.

Click on the start menu and open Control Panel.

#Surfshark vpnwindows install

Then select “Install to local machine” and then select “Trusted Root Certification Authorities” to install it. Once the certificate has been downloaded, open it and a prompt will appear. You will need to download Surfshark IKEv2 certificate.

#Surfshark vpnwindows trial

Related Post: Get Surfshark 7-Day Free Trial How to set up IKEv2/IPsec on Windows? The connection window will disappear and the Open GUI icon in the tray will turn green.Once you click connect, it will open up a credentials box in which you will enter your Surfshark credentials.Right click on the Icon and click connect. The app will launch minimized, you can find it at the bottom right of your screen.Once installed, Run the OpenVPN GUI application.Download the OpenVPN GUI for Windows 7 and above here or if you have an older version you can download it from here.Surfshark OpenVPN on windows can be setup with OpenVPN GUI open source application. How to setup Surfshak OpenVPN on Windows? Lets start with setting up OpenVPN on windows. If you want to know more about which is the best VPN protocols then read my other guide. You should also know that Surfshark is the first VPN to implement IKEv2/IPsec on its windows app. In this guide I will talk about how to setup OpenVPN and IKEv2/IPsec. Surfshark has dedicated app for Windows 7.1 and onwards, I have covered about Surfshark’s performance on windows in my SurfShark vpn review.